Shipping

Most orders ship the same day if received by 3:00 PM EST.
Free shipping only applied to domestic orders.
All orders ship FedEx or UPS Ground unless otherwise specified.
Orders cannot be shipped to PO Boxes using FedEx or UPS.
Shipping cost for International orders does not include customs fees.
Delivery schedules are based on business days.  Saturday delivers are available, please contact us for pricing information.

Returns & Exchanges

If the product that was shipped is defective, you must contact us within 10 days of receipt. If for any reason you wish to return your purchase, contact us within 20 days of purchase.  All returned items must have an RMA (Return Material Authorization) number. Any products sent to us without an RMA number will be refused.  All returns/exchanges must be in original packing and unused. Credit will be issued only after inspection.  Non-returnable Items

The following items are non-returnable:  labels, ribbons, printheads, and all other consumables.

Restock Fee's

Never charged on DOA (dead on arrival) products or exchanges.
15-25% fee on all returned products. (varies according to manufacturer - please inquire)